We understand that different patients want different things from our appointment system.
We try our best to meet these varying needs within the limitations of the number of GPs and appointments available.
Please note that GP appointments are for urgent issues, not life-threatening emergencies, which are to be routed to 999 or A&E.
Types of Appointments:
Bookable up to 2 months ahead, these provide choice and flexibility as to when and by whom you are seen. If these appointments are filled on a particular day the receptionist will look for an acceptable alternative.
A number of theses appointments are available to book online.
On the day (Urgent only):
Every day at 8.30am a limited number of telephone appointments become available, enabling you to speak to our doctors quickly if that needed. During the consultation, the GP or Physicians Associate will make a decision whether yours is an issue that could be dealt with over the phone or if you need to be seen in our practice. If the latter is the case, they will book an appointment for you to be seen either by themselves at our Practice or GP at one of the Hubs.
At such short notice there is much less flexibility over the time of the appointment and choice of clinician.
You can book telephone appointments with our GPs, Physicians Associate or Nurses in advance for various issues such as ongoing medical problems, sick notes, medication changes, blood test results, investigation results and many other things to save time and your journey.
GP Hub Appointments in GP Hubs
All are open in the evenings on weekdays and on weekends. Please ask reception to refer you to the hub to avoid waiting in A&E/UCC or walk-in centre.
Home visits are for those patients who are housebound or undergoing end-of-life care and therefore cannot get to the Practice. In the time taken for the doctor to do one home visit he could see 5 to 6 patients at the surgery. For this reason it is in the doctor’s and the patient’s best interests that, whenever possible, an effort is made to get down to the surgery. This does sometimes mean patients having to wait a while, but efforts are made to see people as soon as they arrive if their condition so dictates.
Request for a home visit should be made before 10:00 am, and the receptionist will need to be given a brief outline of the problem. Please ensure you give the receptionist your name, address and telephone number. It is very important to inform the receptionist if you are not staying at your home.
The GP may telephone you first to discuss your home visit request and from the information provided the doctor will then decide what action to take next.
When we are closed
When your GP is closed and you need access to healthcare, You can visit The GP Access centre (located near the car park of the Wembley Centre for Health and Care) is open 7 days a week from 8am to 8pm for urgent medical advice. There are Urgent Care Centres at Northwick Park Hospital and Central Middlesex Hospital.
If it is life threatening, dial 999 or visit A&E.
Missed Appointments and DNA’s
Do you feel frustrated when you cannot get an appointment?
Every year wasted appointments cost NHS £162 million. This can cause serious delays in treatment for other patients. On average approximately 150 patients each month Did Not Attend (DNA) their appointment. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This currently results in approximately 40 hours of wasted clinical time each month.
Please call ahead if you think you might be late or no longer want your appointment.